VCA Castle Hills Companion Animal Hospital is seeking a Medical Director to Lead and Inspire our professional team. We are a 4-doctor small animal practice located in north San Antonio. A Medical Director at VCA is a job that gives you autonomy, ownership, and career growth. It allows you to share in the success of the hospital. This is an outstanding opportunity to continue practicing medicine while establishing the direction and medical quality of the hospital like an owner would, but without the financial risks. You'll have the solid backing of experts in Operations, Marketing, Human Resources, Payroll, and more, to help you succeed.
The ideal candidate will have a:
Positive "Can Do" Attitude who finds joy in mentoring and helping people and animals.
Be able to lead a team with emotional intelligence.
Create a high functioning team but also have fun.
Radiate passion for veterinary medicine.
Our hospital is an AAHA accredited and Cat Friendly Practice. Our veterinarians, veterinary technicians, client specialists and other pet-friendly personnel are trained to the highest standards. Their knowledge of the latest veterinary medicines and procedures ensures that all our pet patients get the best in prevention and healing methods.
We have proudly served the north and central San Antonio communities for over 20 years. As the second-largest city in Texas, this city is rich with history and culture. The cost of living allows veterinarians more real estate at a lower rate compared to Austin, Houston, or Dallas. We also do not have income tax! We have the friendliest Texans of all major cities in Texas.
The Alamo attracts many historians. The city's well-known River Walk offers eclectic shopping, dining, and entertainment options in a park-like setting. We have 13 James Beard award chefs. It is a great city for foodies. Sports fans will enjoy the NBA's San Antonio Spurs. We have over 15 state parks within 1-2 hours away with excellent hiking and biking trials, fishing, and camping facilities. We have 20 major golf courses. We are 2 hours away from the gulf coast and beaches and only an hour away from Hills Country.
The Medical Director (MD) under direction of the field management team, is responsible for establishing the medical quality and patient care practiced by all doctors in a given hospital. The MD achieves this through strong leadership and serving as a mentor and role model for the associate veterinarians and staff. A MD should demonstrate a strong work ethic, integrity, and a consistent positive attitude. The MD is also an integral part of the hospital management team responsible for the overall financial performance of the hospital, and helps create and drive the overall direction for the hospital that will achieve positive results. The MD also fulfills all of the duties of a staff veterinarian in addition to the specific responsibilities of Medical Director.
Knowledge, Skills and Abilities
Well-developed interpersonal skills.
Ability to take information obtained from clients, staff, and other sources, discern that which is credible, and assess the hospital and/or a situation objectively.
Ability to multi-task and deal with high levels of stress in an environment of changing priorities.
Able to take charge, initiate actions, hold people accountable, and delegate responsibilities in such a way as to achieve positive results.
Comfortably and confidently confronts difficult issues with co-workers and is a skilled communicator at multiple levels within VCA.
Capable and willing to work the hours necessary to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Education and Experience
Doctor of Veterinary Medicine or equivalent from an accredited university.
Stays up to date with changes in veterinary medicine, fulfils VCA requirements for attending local VCA hosted CE, and completes a minimum of 30 hours of accredited CE per calendar year.
Maintains a current DEA license
Standards of Care
Strives to meet or exceed the VCA and AAHA standards of care.
Demonstrates commitment to professional integrity and pursuit of excellence.
Practices ethical medicine at all times and ensures the same from associate doctors.
Ensures positive communication with clients and between doctors. This includes the proper transfer of patient care responsibility between doctors.
Medical records are complete, detailed, and signed per VCA guidelines.
Treats all patients & clients with care and compassion, remembering that the patient's wellbeing is the top priority.
Oversees administration and case review of client medical complaints and resolves the problems when possible, while keeping the RMD and ROD informed of progress.
Staff Management - Professional Staff
Implements and maintain consistent medical standards and guidelines within the hospital.
Evaluate quality medical/compliance reports on a monthly basis and take steps to improve areas of poor performance.
Organize systems for daily medical rounds and ensure they are consistently conducted.
Review patient records for completeness and accuracy and use as a tool to promote medical excellence.
Regularly discuss cases with doctors and/or staff to optimize patient care.
Conduct regular doctor meetings.
Work with hospital manager to have a doctor's schedule made available no less than four weeks prior to beginning of month.
Coordinate doctor coverage to make sure the hospital is covered at all times.
Assist the Recruiting & Professional Relations Director (RPRD) and field management team in the hiring, disciplinary process, and the firing process of doctors as requested.
Actively manage all doctors to ensure that they meet expected performance.
Administer yearly reviews and development plans for all associate doctors under the direction of the RMD or ROD.
Appropriately manage controlled drugs (see VCA Controlled Substances Guidelines.
Staff Management - Technicians/Assistants and Receptionists
Assist the Hospital Manager in ensuring each staff meeting has relevant topics, presenting a medical topic if needed, and participate proactively in the meetings.
Encourage all staff to increase knowledge through learning opportunities.
Review staff scheduling with the hospital manager's attention to assure maximum productivity and optimal client service.
Responsibilities as part of the hospital leadership team
Works with the Hospital Manager and staff to deliver a consistent medical message and consistent client experience to each client.
Represents the hospital to the professional community and the general public as requested.
Evaluates the need for new medical equipment and works with the Hospital Manager to prepare and submit new equipment proformas to the ROD or their representatives.
Participates in meetings or conference calls as requested by field management staff.
Participates in employee disciplinary procedures, and enforces VCA and individual hospital employee rules and policies.
Review the P&L monthly and work with the hospital manager to increase profitability by increasing revenue and limiting expenses.
Work with the HM to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with field management.
Support the implementation of VCA marketing programs.
Review and approve requests for alternatives of additional drugs and medical supplies.
Assist the medical supplies ordering personnel to maintain a hospital pharmacy; assisting in evaluating reasonable reorder points, generic alternatives, and eliminating underused and redundant drugs.
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Health & Wellness
An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources.
401k retirement savings plan, with matching contributions of 25% of the first 4% of your eligible compensation
Health, dental, vision insurance with HSA/FSA
Paid parental leave with 100% pay
Generous vacation and sick leave
Flexible scheduling for work/life balance
Continuing Education Allowance and Paid Continuing Education Days
Leadership Training as Medical Leader
WOOF University, offering abundant CE for Doctors and Staff
Opportunities to mentor with one of the largest providers of private practice internships and residencies in the U.S.
Opportunities to participate in a robust clinical studies program
Medical Director Stipend and Bonus Program
Up to 100% Pet Care Discount for your own pets
100% paid professional liability coverage
100% paid life insurance
100% paid short-term and long-term disability insurance
Access to a collaborative network of 6,000 doctors, including more than 600 specialists
Annual Retreats and Hospital Outings
Internal Number: R-49241
About VCA Animal Hospitals
VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.