Pender Veterinary Centre in Chantilly, VA is looking for a Hospital Manager to join our team!
For more than 40 years, Pender Veterinary Centre has been a place where pet owners bring their beloved animal friends to receive care from an established team of passionate, experienced veterinarians. Today, Pender stands out amongst other animal care centers for its 24 hour, round-the-clock veterinary care, innovative and compassionate boarding and training, and for setting the highest standards for all veterinary teams through our philanthropic and development programs. Our centres are state of the art with more than 25 veterinarians and over 100 compassionate support staff members.
Each month we see more than 8,000 dogs and cats at Pender Veterinary Centre. Services range from routine wellness examinations to more complicated surgical procedures. We excel in fast and accurate diagnoses of our patients’ needs. Our ultrasound allows us immediate insight into what is going on inside our patients, and our on-site lab allows us to use the same technology as human medicine to run and validate blood tests in minutes—not days. That’s a life or death time difference for some of our patients. So from intensive care needs and specialized isolation wards, to simple dental cleanings, nail trims, and vaccinations, we’re here to make our clients' dog, cat, or exotic pets as happy and healthy as we can.
Some of our services include:
24/7 Emergency Services
Partnership with Fairfax County Animal Shelter
Specialty services including orthopedic, oncology and more.
This position will be located at the Chantilly campus but work in close collaboration with other sites. For more information about our hospitals, please visit our website: https://pendervet.com/.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
5+ years of experience in a manager role, including customer service experience is required.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.